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Return & Refund Policy
Can I cancel an order?

You can cancel an order before it has been shipped, provided the shipment has not yet been processed by the relevant department. In this case, we will proceed with the order cancellation and refund the transaction using the same payment method you used at the time of purchase.

Can I return an item?

For this specific item, we recommend reading the Terms & Conditions page. Please note that the right of withdrawal does not apply to medications and medical devices (Art. 47 D. Lgs 21/2014, implementing Directive 2011/83/EU).

I received an item different from what I ordered or a damaged item. What can I do?

If you are in this situation, we first want to apologize for the inconvenience.We will ensure that your issue is resolved in the best possible way. Please send an email to our customer service at: biosuvrana@gmail.com. Be sure to include the following details in your message:
Order numberPhoto of the item received
Place the item(s) back in their original packaging and wait for further instructions on the item's return and replacement.

If the relevant department confirms that the item is damaged or incorrect, the shipping costs for the return and/or replacement will be covered by the seller.
Nature’s Best, Perfected for You. Rediscover the balance, energy, and vitality you were meant to have, with the power of nature in every dose

About Store

At BioSuvrana, your trust is our priority. We are committed to providing a secure, seamless, and reliable shopping experience that reflects the same high standards of quality as our products. Our e-commerce platform is designed with advanced security features to protect your personal and payment information, ensuring a safe and worry-free transaction every time. From encrypted data handling to secure payment gateways, every detail is carefully managed to safeguard your privacy.

Contact Us

Need assistance? Our dedicated customer support team is always available to help with any questions or concerns, offering personalized solutions to ensure your satisfaction. When you shop on BioSuvrana's e-commerce platform, you're not just buying supplements, you're investing in a trusted partnership that values your well-being and your peace of mind.
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